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Need to Cancel?

What You Need to Know

Cancellation Policy for Hair by Olivia-Mae


Thank you for choosing Hair by Olivia-Mae for your hair services. We understand that sometimes, unforeseen circumstances may arise, requiring you to cancel or reschedule your appointment. To ensure a smooth and fair process for both our clients and our stylists, we have implemented the following cancellation policy:


1. Cancellations or rescheduling 

   - Cancellations  or rescheduling made within 24 hours of the scheduled appointment time may be subject to a cancellation fee of 50% of the total service cost.


2. No-Shows:

   - A no-show will result in a cancellation fee of 100% of the total service cost.

   - Future appointments may require prepayment or a non-refundable deposit.


3. Refunds:

   - We do not offer refunds for cancelled or missed appointments.

   - In case of dissatisfaction with the service provided, please contact us within 48 hours, and we will be happy to discuss possible solutions.


Please understand that our stylists dedicate their time and expertise to each appointment. Late cancellations, no-shows, and frequent rescheduling can disrupt their schedules and affect other clients who may have wanted the same time slot. We appreciate your cooperation and understanding in adhering to our cancellation policy.


By booking an appointment with Hair by Olivia-Mae, you acknowledge and agree to the terms and conditions of our cancellation policy.


Thank you for your understanding and continued support.

Policies: Cancellations
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